Genesis Mining

The world’s leading hashrate provider

Important Notice:

As of 1st of March 2020, The Genesis Mining platform is only available to existing customers.
We are currently not onboarding new customers.

Frequently Asked Questions

General

Genesis Mining was a Cryptocurrency cloud mining service that offered an easy and safe way to purchase hashpower without having to deal with complex hardware and software setup.

We offered hosted cryptocurrency mining services and a variety of mining related solutions to small and large scale customers.

The combination of our mining platform, our algorithmic trading framework, the large-scale mining infrastructure, and proprietary mining farm-management software quickly made us an industry leader.

Our service was founded by the end of 2013 and stopped onboarding new customers in 2020.

Please send your inquiry to [email protected].

Account

Since third-party calculators are a popular way of estimating mining performance, we have set up a performance estimation tutorial on how to make your own calculations, along with the general explanation about potential mining scenarios.

When evaluating the benefits, please keep in mind that mining, and using our service, is subject to a (if applicable to your mining plan) which must be deducted from the daily mining rewards.

The results of cryptocurrency mining highly depend on the price and the network difficulties of the given cryptocurrencies that you are mining. Neither of those can be predicted, so each customer must make an independent decision about the benefits of cryptocurrency mining and, in doing so, should consider the risks and their own circumstance when choosing whether to mine.

Some of our products have a maintenance fee attached.

The maintenance fee covers all costs related to mining including, inter alia:

  • electricity cost
  • cooling
  • maintenance work
  • hosting services

The fee is fixed in USD but deducted from the daily mining rewards in the natively mined coin on a daily basis. You will find the maintenance fee details of your chosen contract in the Terms of Service before the purchase.

A mining day usually starts at 00:00 UTC and ends at 23:59:59 UTC. You will receive a mining output for each mining day. Please ensure that you provide a wallet address for each coin you mine.

Keep in mind that all of our mining outputs are daily and automatic, but the actual transfer to your wallet takes place when the balance reaches the minimum amount required for transfer: Mining outputs are generated daily, but you will receive your outputs only once they have accumulated to a certain quantity. These minimum mining outputs are set in order to avoid that customers pay excessive fees for receiving small amounts in their wallets. Please visit the “My Account – Wallets” section of your account for further details.

We do not control the market evolution and thus we cannot control the mining rewards. There are certain factors which may affect your outputs depending on the product you have purchased.

This is the way your mining outputs will mostly vary:

1. It may happen that due to the lower mining output, the global interest in mining the natively mined coin of your contract diminishes. This would mean a decrease in the mining difficulty, which would also have a positive impact increasing your mining outputs. Conversely, if difficulty rises, your output will decrease.

Also keep in mind that some of our products have maintenance fees attached. You will find the maintenance fee details of your chosen contract in the Terms of Service.

Contact Customer Service

Please open a ticket from inside your Genesis Mining account.

Keep in mind that the quality and promptness of our response depends on how accurately you fill out the ticket form.
We are looking forward to hearing from you!