Customer Service Center

What coins can I mine with each algorithm? Browse our customer service directory and receive answers to the most common questions.

Top questions

Genesis Mining is a bitcoin cloud mining service that is an easy and safe way to purchase hashpower without having to deal with complex hardware and software setup. We offer hosted cryptocurrency mining services and a variety of mining related solutions to small and large scale investors. The combination of our algorithmic trading framework, mining infrastructure, and proprietary mining farm-management software, Genesis Hive, quickly made us an industry leader.

Our team of mining experts with extensive knowledge of the digital currency sector specializes in building the most efficient and reliable mining facilities. Genesis Mining is also the founding partner of Logos Fund, the first ever Bitcoin Mining Fund, which targets professional investors looking to gain access to Bitcoin’s and various other digital assets‘ potential.

Our service was founded by the end of 2013 and with now over 500.000 users we are the world‘s leading multi-algorithm cloud mining service.

It’s quick and very easy! As soon as we receive your payment your contract will be added to your profile, and you can immediately start mining. Depending on your contract, you can either mine Bitcoin, DASH, LTC, Zcash or Ethereum directly. It is also possible to trade your payments to other cryptocoins, and even choose a specific allocation for them. For example: 60% LTC, 20% BTC and 20% DOGE. The first payout reaches our customers’ wallets after 48 hours, and then a daily payout will follow.

Remark: Every day of mining will be processed and paid in the following 24 hours after the mining day is over.

Please refer to section “When do I get my payout?” for more details.

Besides the fact that we ourselves mine with the very same hardware that we offer to our clients, our capital is limited. We believe that Bitcoin and altcoin mining is highly profitable, however, we do not want to “put all our eggs in one basket”.

For security reasons, we do not disclose the exact location of our mining farms. As of April 2015, we are operating several mining farms that are located in Europe, America and Asia. Electricity cost and availability of cooling are important, but not the only criteria. See our Datacenters page for more information.

You are able to mine Bitcoin and various altcoins directly or through our “GM Advanced Autotrader”. As of February 2017, we provide the following coins per algorithm:

  • We add new coins to this list from time to time.
  • By default all hashpower is allocated to BTC for all algorithms, and hence you will receive your payouts in BTC unless you change the allocation in the ALLOCATION section.

(*) “Genesis Mining Advanced Autotrader” (special feature):
It allows you to get the payouts in many different coins even if they are not mined directly by a certain algorithm. For example, you can get the payouts in BTC while mining with a X11 algorithm! This is possible by mining the most profitable X11 altcoins which are then automatically exchanged to BTC by our algorithmic trading framework. This is a very cost efficient way of mining different coins. We call it “mining BTC the smart way”. The same technique is also used to mine LTC with a SHA256 contract, etc.

Bitcoin and altcoin mining depends highly on the prices and difficulties of the coins you mine, which cannot be predicted. It would not “look right” if we provide data on the mining profitability and selling contracts at the same time. Therefore, we recommend all our clients to do their own research and do their own profitability calculation.
For example, you might want to have a look at coinwarz.com. Remember that some of our products have a daily maintenance fee which must be deducted from the daily earnings.

Please note that the website is an independent source of reference and not related to Genesis Mining in any manner.

It is always possible that mining hardware crashes, slows down or completely breaks. In all these cases, our algorithms ensure that other miners are allocated to the relevant pools to fully compensate for possible hashpower loss. This way our clients will not lose a second of mining time.

We do not publish a list of pools we are using. Our main criteria for a good pool are: reliability, fee structure and reject rate. Going forward we will solo-mine a few coins (and pass the fee savings to our users!).

Our internal policy is: “be a good crypto citizen”. This means, that we will at least use two different pools (in some cases we use up to four) for each coin. This is to preserve the decentralized nature of the crypto networks! If we become aware that a pool is getting close to 50% share, we will switch away from it and use a backup instead.

On the first glance one might think that buying miner X is slightly cheaper than hosted mining. However, there are a number of “hidden” costs related to purchasing and maintaining a miner that change the economics significantly:

  • Shipping costs: few merchants will cover this, but in most cases they will charge you extra.
  • Customs dues / VAT: if it is an international delivery you will likely have to pay customs dues and VAT; generally this has a huge impact on the total cost of your mining equipment.
  • Delivery time: when you pay for your device you have to wait until the miner is packaged and shipped; if it is held up in the customs this can take weeks. And during that time you cannot mine at all (“opportunity costs”). You have to wait and hope. And if the merchant has a stock shortage; it is you who has to wait. With Genesis Mining you pay and get your hashpower immediately online. No delays!
  • Costs for additional equipment: when buying miners from larger retailers you often have to buy additional equipment like an extra PSU that matches the electricity specs for your country, control units and specific shelves to store them efficiently. This adds up significantly to the overall price for hashpower.
  • Setting the system up: when the device finally arrived you have to assemble and configure it. Beginners often underestimate the amount of work and technical knowledge that is needed to bring the device up and optimize its settings. People that used the first ASICs spend days and weeks on it. In monetary terms this costs you twice: (i) your time and (ii) lost mining opportunity.
  • Maintenance: hardware failures, outages and crashes could lead to downtimes between seconds and weeks. If your unit breaks you have to return it and start from scratch (by the way: check the guarantee time of your miner; it is often less than a year). With Genesis Mining you have a guaranteed uptime of 100%: in case one of your units fails another unit will be switched over and start mining for you the very same second.
  • Electricity: having the machines at home not only brings heat and noise, but also an increase of your electricity bill; an important factor that many underestimate.

Please do not get us wrong: we do not want to discourage anyone from mining at home! We are often asked about prices and realized that many users do not know about all the hidden costs. If you compare the true costs, you will notice that our prices are very competitive. We want to provide you the best possible mining experience, so that you can focus on mining your favorite coins (and we take care of the rest).

We currently accept the following payment methods:

  • credit card (Visa / Mastercard) - Minimum USD 50. For orders under USD 100 a fee applies.
  • cryptocurrencies: Bitcoin, Litecoin, Dogecoin, Dash

NOTE: In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or Cloud Mining services via Credit Card. They call it Cash Advance. If considered, please contact your bank beforehand for further information, and provide them with the Simplex service Code: Merchant Category Code (MCC): 6051.

The maintenance fee covers all costs related to mining including, inter alia:

  • electricity cost
  • cooling
  • maintenance work
  • hosting services

It currently applies to SHA256 contracts, and it is calculated per GH/s and automatically deducted on a daily basis. You will find the current maintenance fee details in the contract.

Please note that our 2-year X11 and Litecoin contracts, and our 1-year Zcash and Ethereum contracts have no maintenance fee.

When you purchase an Ether mining contract, you buy a share of a GPU (“graphics processing unit“) to mine Ethereum. The hashing algorithm used to mine Ether is called Ethash (or Dagger-Hashimoto).

Ethash requires the so called DAG file in order to perform the calculations. This file grows over time, which means that more operations for each hashing operation need to be performed. This means that the effective hashrate decreases a little each time the DAG file grows.

This has to be considered when comparing the theoretical output of your hashpower. Online calculators do not take this into account.

The specific duration of an Open-Ended contract is variable and determined by three factors: The mining difficulty, the Bitcoin vs USD exchange rates and the maintenance fee (This includes all electricity, cooling, development and servicing costs). We cannot control the first two factors which are unpredictable, but we do always deploy the latest mining technology, and do our best to keep it running at their maximum capability for you.

In the event of a contract becoming unprofitable (i.e. the payout can’t cover the maintenance fee), the resulting daily payout will be zero. After that, the contract will continue to mine for 60 days. This means that we will take care of the maintenance fee in the hope that your contract becomes profitable again. This may happen if the mining network difficulty decreases and/or Bitcoin price increases. If the contract does not return to profitability in this period it will be terminated because the mining machines are consuming resources (electricity, cooling, hosting, servicing, etc.) which cannot be paid with their generated payouts.

You will receive a notification if your contract is affected, and a number of options will be offered on how to proceed.

Please refer to our Affiliate FAQ in https://www.genesis-mining.com/affiliate-program. You will find very detailed information about the program there.

Payouts are generated daily, but you will receive your payouts only once they have accumulated to a certain quantity. For example, as to February 2017, the minimum payout for BTC is 0.0006 BTC. This minimum payouts are set in order to avoid that customers pay excessive fees for receiving small payouts in their wallets.

Customer service is our highest priority! We know how important it is for a potential investor to find answers to their questions. Making decisions is not only about having the good feeling, but also about understanding the business concept in detail. Therefore, please contact us any time at contact@genesis-mining.com if you need any help. We are looking forward to hearing from you.

Genesis Mining allows its clients to mine different types of coins at the same time. You decide which coins you prefer and you can allocate hashpower accordingly.

By default all hashpower is allocated to BTC for all algorithms, and hence you will receive your payouts in BTC. The Genesis Mining Advanced Auto-Trader (in short “AUTO”) will apply to algorithms which cannot mine BTC directly. If you are interested in mining different cryptocoins, you can do this as well. In the user interface go to “Mining Allocation” and choose the hashpower allocation that is best for you. When you are done press “save allocation”.

Remember that the cryptocurrencies marked with (AUTO) are not directly mined, but traded automatically by our “Genesis Mining Advance Autotrader”, as mentioned in the “What coins can I mine?” section of this FAQ.

In order to get the payout, please ensure to add your payout address to your Genesis Mining profile. Find out more details about how to add your wallet in the next section.

In the menu “My Account” select “Settings” and then “Wallets”. Here you can set payout addresses for each type of coin. The links in “blue” will help you find a suitable wallet for your coin of choice.

Important: Remember that you have to add a wallet for each coin selected in the “Mining Allocation” section

Faq - Wallet

Genesis Mining provides daily payouts of all mined coins!

A mining day usually starts at 00:00 UTC and ends at 23:59:59 UTC. If you just bought a contract the start time could be different and you will only mine for a fraction of that day. Otherwise your miners will mine for you 24 hours and exactly act according to your settings (see “mining allocation”).

At the end of the 24 hours mining day we will do some additional calculations and double checks to ensure everything is correct. About 8 hours later (max. 24 hours) you will receive payouts for each coin you have mined. Please ensure that you provide a payout address for each coin you mine, otherwise we cannot make the payout!

It can take up to 48 hours to receive the first payout once you have purchased a contract. If you did not get any payouts from us within 48 hours, please contact our customer service team at contact@genesis-mining.com.

When you order via debit/credit card, your payouts will be held for a 30+2 days as stated in the Terms of the Contract. We do so because of fraud and security reasons. Once the month has passed, the full amount will be released to your wallet, and from then on you will receive a daily payout.
In the meantime you can see your accumulated earnings in My Account > My Orders, under “My pending balance of payouts”.

You can check your general payouts in the menu under “Payouts”.

Mining on a “normal” pool means that the miner will exactly mine that one coin (and nothing else).

A multipool on the other hand will switch between different coins, depending on their profitability. In practice the algorithm will check the coin difficulty and the market prices to determine the most profitable coin. Then all miners are redirected accordingly.

  • First generation multipools were directly paying the different coins and it was up to the user to exchange them to Bitcoin.
  • Second generation multipools act like first generation pools, but automatically trade the various coins for Bitcoin.
  • Third generation multipools are highly optimized second generation multipools, that mine the most profitable portfolio of altcoins (instead of the most profitable coin). This requires deep knowledge about the mining process, switching costs and makes use of advanced portfolio theory (also with respect to correlation patterns among different coins).

In simple terms: if coin X is the “most profitable one”, then adding more and more hashpower to it, will make it less and less profitable (i.e., the marginal utility of mining the coin declines). In order to achieve the best possible result, it is necessary to use modern portfolio theory (and various optimization techniques) to mine the most profitable portfolio of coins.

Furthermore, our platform uses an advanced trading engines that allows to trade the mined coins efficiently to any target currency (like Bitcoin). There is a lot of work and brain capacity going into the algorithmic trading engine to make it the best of its class.

The following slide gives a good overview:

Faq - Multipool

In step (a) the client’s mining hashpower is distributed by the control unit (CU) to various altcoins by using advanced portfolio optimization techniques to mine most profitable portfolio of altcoins at any time!.

After the coins have been mined the Genesis Mining Trading Engine (b) exchanges the altcoins to bitcoin for the best possible prices.

In this way you can sit back, relax and earn Bitcoin while the algorithms are doing all the number crunching to maximize your profit! Have fun!

Please visit our blog to learn more about us:
http://blog.genesis-mining.com/

Frequently asked questions

For your own security we only allow the unlocking of an account through a personal dialog. Please contact our customer service team directly and we will help you to solve the issue.

For your own security we only allow the deactivation of the 2fa code through a personal dialog. Please contact our customer service team directly and we will help you to solve the issue.

For your own security we only allow address modifications after following an identification procedure. Please contact our customer service team directly for further information.

We do not offer a wallet service as of yet, but you can find many wallets available online. There are many different wallet types and we do not favor any specific one. Please go to MY ACCOUNT / SETTINGS / WALLETS in your GM profile and you will find a suggestion for every type of wallet.

You can create an account very easily. Simply click on SIGN UP, enter your e-mail and a secure password, and you’re good to go.

Please contact our customer service team directly.

This may happen for a number of reasons. Please select one of the options below.

You will get your first payout once you have been mining for 24 hours and the first order has been processed. Therefore, please allow up to 48 hours to receive your first payout. After that you will get your payouts daily.

Exception: If you have bought a mining contract during presales, you will have a “pre-order” initially. Therefore, the mining process will start at the given launch date. This will be clearly communicated in advance.

Since the hashpower contract was purchased with a Credit/Debit Card, the mining returns are held for 30+2 days before they are sent out to wallets. This is because of fraud and security reasons. After the end of this period mining returns will be sent daily. The first payout will show up after a maximum of 48 hours.

You can find your pending balance by going to My Orders under “My pending balance Payout History”.

During this time there will be no activity in the graphs.

Please, double check your wallet. To do this, go to My Account / Settings in your profile and click on the “Wallets” tab.

We do not have fixed payout times, but you will receive a payment within 24 hours after each mining day. A mining day runs from 00:00 to 23:59:59 in UTC time. We’ve got a lot of checks and scripts running, and our team is constantly trying to maximize earnings for our customers. As a result, the time between two payouts can be longer than 24 hours occasionally, but it might also be shorter. In any case, you will receive a payout for each mining day.

Sometimes a transaction can also be delayed in the corresponding cryptocurrency blockchain. Your payout will be pop up in your wallet once it got confirmed.

If you’ve owned a Lifetime contracts and/or a contract with a daily maintenance fee it might have gone unprofitable. This means, that the payouts produced by the mining machines associated to your contract do not cover the maintenance fee of this machines any more. As stated in the contract, if payouts are zero for over 20 consecutive days, the contract will be terminated. This situation might occur due to large increases in difficulty or low Bitcoin (BTC) vs USD rates. These factors cannot be foreseen or controlled by Genesis Mining.

This may happen for a number of reasons. Please select one of the options below.

Please, go to My Account / Settings in your profile and click on the “Wallets” tab. Add one wallet for every cryptocoin you have allocated hashpower to, and remember to save the new configuration.

You can check your balanced coins in the “Payouts” section of your profile by hovering your mouse over the (i) icon beside 0.0000000.

We only send payouts if they reach a minimum quantity. Otherwise, payouts will be accumulated in your GM profile and send to your wallet at once when the minimum is reached. We do so to avoid paying excessive transaction fees.

You can check this minimum threshold and your balanced coins in the “Payouts” section of your profile by hovering your mouse over the (i) icon beside the generated payout.

This may happen for a number of reasons. Please select one of the options below.

In order to release the payouts, please go to Mining Allocation in your profile, click on the specific product (SHA256, X11, Zcash, Etash or Scrypt), and allocate a minimum of 5% hashpower to the pending coins temporarily. This will release the coins in the following 48 hours. Remember to save the new configuration.

Since the hashpower contract was purchased with a Credit/Debit Card, the mining returns are held for 30+2 days before they are sent out to wallets. This is because of fraud and security reasons. After this period has ended, mining returns are then daily. The first payout will show up after a maximum of 48 hours.

You can find your pending balance by going My Orders under “My pending balance of Payouts”.

During this time there will be no activity in the graphs.

We do not control the market evolution and thus we cannot control the payouts. There are certain factors which may affect your payouts depending on the product you have purchased. Please, select one of the options below for further detail.

The payout generated by this contract depends on difficulty, Bitcoin vs USD exchange rate and the luck we have in the pools we are mining in. Meaning, how many blocks are solved per day in our pools. These factors are variable and do not depend on Genesis Mining.
Difficulty → https://bitcoinwisdom.com/bitcoin/difficulty
Bitcoin vs USD exchange rate → https://bitcoinwisdom.com/

This is the way your payout will mostly vary:

1. Your payouts may increase over time because the higher the BTC vs USD ratio, the lower your maintenance fee will be, in practice. This is because we charge a fixed maintenance fee in USD, but we deduct it from your payout in BTC. Conversely, if BTC decreases versus USD.

2. Also, it may happen that due to the lower payouts, the global interest in mining BTC diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

The payout generated by this contract depends on difficulty, and the luck we have in the pools we are mining in. Meaning, how many blocks are solved per day in our pools. These factors are variable and do not depend on Genesis Mining.
Difficulty → http://www.coinwarz.com/difficulty-charts/dash-difficulty-chart

This is the way your payout will mostly vary:

1. It may happen that due to the lower payouts, the global interest in mining DASH diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

2. If you have kept BTC (AUTO) as the default allocation, your payouts will be traded from DASH to BTC. Therefore, the DASH vs BTC exchange rate will affect your payout
DASH vs BTC exchange rate: → http://dash.price.exchange/

The payout generated by this contract depends on difficulty, and the luck we have in the pools we are mining in. Meaning, how many blocks are solved per day in our pools. These factors are variable and do not depend on Genesis Mining.
Difficulty → https://etherscan.io/charts/difficulty

This is the way your payout will mostly vary:

1. It may happen that due to the lower payouts, the global interest in mining ETH diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

2. If you have kept BTC (AUTO) as the default allocation, your payouts will be traded from ETH to BTC. Therefore, the ETH vs BTC exchange rate will affect your payout
ETH vs BTC exchange rate: https://www.coingecko.com/en/price_charts/ethereum/btc

3. The DAG file of Ethereum might take away part of the hashpower of the GPU’s. This is not taken into account by the calculators and could go up to variations of 10%. The DAG file is necessary for the algorithm to work, and it is installed in the same mining hardware (also called GPU) that provides the hashpower for Ether mining purposes. Benefit of our solution however is that your hashrate is not tied to a single piece of hardware so any issues in the efficiency of a miner will not affect your payout.

The payout generated by this contract depends on difficulty, and the luck we have in the pools we are mining in. Meaning, how many blocks are solved per day in our pools. These factors are variable and do not depend on Genesis Mining.
Difficulty → http://www.coinwarz.com/difficulty-charts/zcash-difficulty-chart

This is the way your payout will mostly vary:

1. It may happen that due to the lower payouts, the global interest in mining Zcash diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

2. If you have kept BTC (AUTO) as the default allocation, your payouts will be traded from ZEC to BTC. Therefore, the ZEC vs BTC exchange rate will affect your payout
ZEC vs BTC exchange rate: https://coinmarketcap.com/currencies/zcash/

The payout generated by this contract depends on difficulty, and the luck we have in the pools we are mining in. Meaning, how many blocks are solved per day in our pools. These factors are variable and do not depend on Genesis Mining.
LTC difficulty → https://bitcoinwisdom.com/litecoin/difficulty
DOGE difficulty → http://www.coinwarz.com/difficulty-charts/dogecoin-difficulty-chart

This is the way your payout will mostly vary:

1. It may happen that due to the lower payouts, the global interest in mining LTC of DOGE diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

2. If you have kept BTC (AUTO) as the default allocation, your payouts will be traded from LTC or DOGE to BTC. Therefore, this ratio will affect your payout.
LTC vs BTC exchange rate: http://preev.com/btc/ltc
DOGE vs BTC exchange rate: http://dogecoin.price.exchange/

If your contract is not shown here, please check the information for Scrypt contracts. The concept is the same and only the exchange rates and difficulty website must be checked separately.

We do not control the market evolution and thus we cannot control the payouts. There are certain factors which may affect your payouts depending on the product you have purchased. Please, select one of the options below for further detail.

For a rough earnings’ estimate, please go to any external calculator such as coinwarz.com. For SHA256, please look for a BTC calculator and remember to deduct the daily maintenance fee (see contract for further details). Remember that these calculations are only an estimate and valid only for the day.
Calculator → http://www.coinwarz.com/calculators

If you use coinwarz, remember to set the Watts and $/Kwh to zero (as they are included in the maintenance fee).

Keep in mind that returns are not guaranteed and depend in large part on the luck we have in the pools we are mining in, on Dash vs USD exchange ratio, and on mining difficulty. None of these factors can be predicted.
Difficulty → https://bitcoinwisdom.com/bitcoin/difficulty
Bitcoin vs USD exchange rate → https://bitcoinwisdom.com/

In case the payout cannot cover the maintenance fee of the machines associated to your contract for more than 20 consecutive days, the contract will be terminated as stated in the terms. The fee covers all ongoing costs like electricity costs, cooling, maintenance work and hosting services.

In summary, this is the way your payout will mostly vary:

1. Your payouts may increase over time because the higher the BTC vs USD ratio, the lower your maintenance fee will be, in practice. This is because we charge a fixed maintenance fee in USD, but we deduct it from your payout in BTC. Conversely, if BTC decreases versus USD.

2. Also, it may happen that due to the lower payouts, the global interest in mining BTC diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

For a rough earnings’ estimate, please go to any external calculator such as coinwarz.com. For X11, please look for a DASH calculator. Remember that these calculations are only an estimate and valid only for the day.
Calculator → http://www.coinwarz.com/calculators

Keep in mind that returns are not guaranteed and depend in large part on the luck we have in the pools we are mining in, and on mining difficulty. None of these factors can be predicted.
Difficulty → http://www.coinwarz.com/difficulty-charts/dash-difficulty-chart

This is the way your payout will mostly vary:

1. It may happen that due to the lower payouts, the global interest in mining DASH diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

2. If you have kept BTC (AUTO) as the default allocation, your payouts will be traded from DASH to BTC. Therefore, the DASH vs BTC exchange rate will affect your payout
DASH vs BTC exchange rate: http://dash.price.exchange/

For a rough earnings’ estimate, please go to any external calculator such as coinwarz.com. For Ethash, please look for a Ether calculator. Remember that these calculations are only an estimate and valid only for the day.
Calculator → https://etherscan.io/ether-mining-calculator

Keep in mind that returns are not guaranteed and depend in large part on the luck we have in the pools we are mining in, and on mining difficulty. None of these factors can be predicted.
Difficulty → https://etherscan.io/charts/difficulty

This is the way your payout will mostly vary:

1. It may happen that due to the lower payouts, the global interest in mining DASH diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

2. If you have kept BTC (AUTO) as the default allocation, your payouts will be traded from ETH to BTC. Therefore, the ETH vs BTC exchange rate will affect your payout
TH vs BTC exchange rate: https://www.coingecko.com/en/price_charts/ethereum/btc

3. The DAG file of Ethereum might take away part of the hashpower of the GPU’s. This is not taken into account by the calculators and could go up to variations of 10%. The DAG file is necessary for the algorithm to work, and it is installed in the same mining hardware (also called GPU) that provides the hashpower for Ether mining purposes. Benefit of our solution however is that your hashrate is not tied to a single piece of hardware so any issues in the efficiency of a miner will not affect your payout.

For a rough earnings’ estimate, please go to any external calculator such as coinwarz.com. For Zcash, please look for a Zcash calculator. Remember that these calculations are only an estimate and valid only for the day.
Calculator → https://etherscan.io/ether-mining-calculator

Keep in mind that returns are not guaranteed and depend in large part on the luck we have in the pools we are mining in, and on mining difficulty. None of these factors can be predicted.
Difficulty → http://www.coinwarz.com/difficulty-charts/zcash-difficulty-chart

This is the way your payout will mostly vary:

1. It may happen that due to the lower payouts, the global interest in mining Zcash diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

2. If you have kept BTC (AUTO) as the default allocation, your payouts will be traded from ZEC to BTC. Therefore, the ZEC vs BTC exchange rate will affect your payout
ZEC vs BTC exchange rate: https://coinmarketcap.com/currencies/zcash/

For a rough earnings’ estimate, please go to any external calculator such as coinwarz.com. For Scrypt, please look for a LTC or DOGE calculator, depending on the allocation you set up. Remember that these calculations are only an estimate and valid only for the day.
Calculator → http://www.coinwarz.com/calculators/litecoin-mining-calculator

Keep in mind that returns are not guaranteed and depend in large part on the luck we have in the pools we are mining in, and on mining difficulty. None of these factors can be predicted.
LTC difficulty → https://bitcoinwisdom.com/litecoin/difficulty
DOGE difficulty → http://www.coinwarz.com/difficulty-charts/dogecoin-difficulty-chart

This is the way your payout will mostly vary:

1. It may happen that due to the lower payouts, the global interest in mining LTC of DOGE diminishes. This would mean a decrease in the mining difficulty, which will also have a positive impact increasing your payouts. Conversely, if difficulty raises, your payout would decrease.

2. If you have kept BTC (AUTO) as the default allocation, your payouts will be traded from LTC or DOGE to BTC. Therefore, this ratio will affect your payout.
LTC vs BTC exchange rate: http://preev.com/btc/ltc
DOGE vs BTC exchange rate: http://dogecoin.price.exchange/

If your contract is not shown here, please check the information for Scrypt contracts. The concept is the same and only the exchange rates and difficulty website must be checked separately.

Please find the information in the table below.


Algorithm table

The allocation is only reverting in appearance. Each time you click on Mining allocation, you will be sent to the Sha256 by default. Thus, to see the allocation for X11, Zcash, Ethash or Scrypt, please click on X11, Zcash, Ethash or Scrypt at the top of the page. You will be shown the correct allocation.

Every algorithm can mine only certain cryptocoins directly:

  • Sha256 mines BTC, UNO and ZET
  • X11 mines Start and DASH
  • Ethereum mines ETH
  • Zcash mines ZEC
  • Scrypt mines LTC and DOGE

The other coins are marked with AUTO and they are not mined directly. In other words, payouts will be traded automatically from the mined coins to the AUTO ones at the exchange rate of the day.

The specific duration of an Open-Ended contract is variable and determined by three factors: The mining difficulty, the Bitcoin vs USD exchange rates and the maintenance fee (This includes all electricity, cooling, development and servicing costs). We cannot control the first two factors which are unpredictable, but we do always deploy the latest mining technology, and do our best to keep it running at their maximum capability for you.

In the event of a contract becoming unprofitable (i.e. the payout can’t cover the maintenance fee), the resulting daily payout will be zero. After that, the contract will continue to mine for 60 days. This means that we will take care of the maintenance fee in the hope that your contract becomes profitable again. This may happen if the mining network difficulty decreases and/or Bitcoin price increases. If the contract does not return to profitability in this period it will be terminated because the mining machines are consuming resources (electricity, cooling, hosting, servicing, etc.) which cannot be paid with their generated payouts.

You will receive a notification if your contract is affected, and a number of options will be offered on how to proceed.

Only our SHA256 product has a maintenance fee (see contract for further details). The rest of products have no maintenance fee, but have a set limited duration instead.

The cost is a one-off payment. In addition, only SHA256 (Bitcoin) contracts have a daily maintenance fee, which is deducted from the daily payouts. Please check the Terms of the contract for detail information about upfront cost and fees.

We are working on an AUTO-UPGRADE option that you will find in your dashboard. Until then you can accumulate the payouts in your private wallet and then use them to purchase a new contract. We accept payments with the following cryptocoins: BTC, DRK, DOGE and LTC.

No refunds are accepted as stated in the contract.

This is probably due to some of your contracts getting unprofitable. This means that the payouts are not covering the maintenance fee of your associated machines any longer, and thus your contracts have been terminated.

Unfortunately, it is not possible to switch contracts because mining machines have already been associated to it and the mining has started.

We only allow 30 minutes for the payment in cryptocurrencies to reach our wallet. After this period, the order will expire. Please try again or contact our customer service team directly to help you set your order manually.

If your contract is not approved, your credit card will not be charged in any case. It may happen though, that the money is retained in your bank. Please contact your bank for further information.

In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or Cloud Mining services using Credit Card via. They call it Cash Advance. Please contact your bank beforehand for further information, and provide them with the Simplex service Code: Merchant Category Code (MCC): 6051.

Currently Ethereum uses the Proof of Work concept, which means Ethereum is released gradually as a reward to miners that spent time and effort (and electricity) on finding blocks. This mining consumes energy and the developers of Ethereum have already mentioned that at some point they might switch the algorithm to the Proof of Stake concept, which, simply put, gives rewards to people who hold on to their Ethereum instead of giving reward to those that mine. When that switch happens, mining Ethereum will no longer be possible. This might occur before the end of your Ethereum mining plan, but your hashrate will not be lost! Instead, we will reconfigure the underlying hardware to mine the most profitable coin, and from then on your hashrate will be mining that other coin. Which coin will be the most profitable is impossible to say. We will decide on that when Ethereum switches from PoW to Pos.

Your payouts will be sent automatically to your wallet once the minimum accumulated payouts is reached. As to February 2017, the minimum payout for BTC is 0.0006 BTC. It is not possible to delay the payout for security reasons.

As soon we send out the payment the transaction is within the blockchain waiting for confirmation. We can assure we send out the transactions with the proper fees but sometimes there are some delays in the blockchain. Unfortunately, we cannot accelerate this process from our end. Please keep in mind that some wallets only show the transactions once a certain number of blockchain confirmations have been reached.

  • First you need to set up at least a BTC wallet address and save this under “my account” -> “settings” -> “wallets”
  • Then go to upgrade hashpower
  • Choose your payment method -> e.g. BITCOIN, Credit/Debit card (Mastercard, Visa)
  • Use the slider to choose your hashrate
  • Click continue
  • Insert Promo code. You can get one from any other GM customer or by leaving a review in our website -> validate your promo code (please check our Affiliate Program under My Account / Affiliate for further detail)
  • View and agree on terms
  • Finally, confirm the order
  • If you pay with cryptocoins, please transfer the BTC amount to the given address as fast as possible. (If the order expires after sending your BTC, please get in touch with Customer Service. They will approve your order manually)
  • If you pay with credit-card, please follow the procedure and fill out ALL details on the forms. You may be asked for personal identification by our CC provider. Only if the identification process is finalized will your contract be approved.

Once paid, your order should show as approved in your GM profile. If this is not so, please contact customer service under contact@genesis-mining.com and your order will be approved manually.

Share it! Twitter, Facebook, your brother’s podcast or your mom’s blog - it doesn’t matter where, but get it out there!

It’s simple - anytime your referral uses your affiliate code, they’ll get a 3% discount on their purchase, and you’ll get a hashpower upgrade. The upgrade corresponds to your current affiliate rank - the higher your rank, the bigger the rewards! You’ll be notified by your registered email anytime someone uses your affiliate code.

At Rank 1 - our ‘Starter’ tier - you’ll get 2.5% of the quantity of hashpower purchased by your referral. For example, if someone purchases a 10 MH/s contract using your affiliate code, you’ll get 0.25MH/s for free - and they’ll get 3% off the total price. It’s a win-win situation!

Our tier-based program means you’ll level up based on your progress: the more you refer, the bigger the bonus. There are a total of eight ranks to achieve, each with a bigger reward than the last - and some very special rewards.

Your rank is based on the total amount your referrals have purchased over the last 100 days.

You start at Rank 1 - Starter. To move up in rank, you’ll need to earn a total of $100 USD in referred sales. If you refer $50 USD in sales in the two weeks, then another $60 USD in the third week, your total amount purchased by your referrals will be $110 USD - so you’ll hit Rank 2 - Copper. Six weeks later, your referrals might purchase another $400 USD - your total would be $510 USD, and you’d hit Rank 3 - Bronze.

Ranks are based over the last 100 days - that means they’re variable and your rank can ‘decay’ over time. Any referral’s purchase older than 100 days will be discarded, and your rank (and reward) adjusted accordingly.

You’ll see your current rank and total sales performance on your affiliate page.

Your affiliate ID URL’s are personalized for you, to link across various services: websites, on your social media accounts, on email and forum signatures. It ties a user to a particular referrer, and is used when you create an account. This will tie all future purchases to the affiliate account, as long a promotional code isn’t entered.

The promo code, on the other hand, can be used with both a new account, and an existing one - simply apply the promotional code at checkout!

Remember - the promotional code will always take priority. You cannot sign up with affiliate A’s URL, and then apply affiliate B’s promotional code to get double the discount - only affiliate B (and not affiliate A) would receive the hashpower bonus.

Sometimes, some of your sales will remain in ‘pending’. These will be credited appropriately once your referral’s purchase is finalized in our system - this can take up to 6 days.

Let us know! We really want to hear your feedback, and we mean that - so send your opinions, ideas and thoughts to partners@genesis-mining.com where you will get individual help and support. We’re constantly working to improve our program, and your feedback is needed to make it the best it can possibly be.

We have been in the mining business for over 3 years now, which is unique in the cloud mining business. We’re one the most reliable companies, and we are very serious about the business we’re in.

You can find out about our staff and management here: https://www.genesis-mining.com/about-us
To get an idea about our involvement, ideas and insights, check here: http://blog.genesis-mining.com
To get inside views of our datacenters, check here: https://www.genesis-mining.com/datacenters
You can follow our webinar in our Youtube channel → https://www.youtube.com/channel/UCRLAk9bSfVyIOWoKQx6DHPQ/videos
We’ve sent a Bitcoin to space! → https://youtu.be/VnSYVo_5dXM

  • Credit card (Visa and Mastercard) Minimum 50 USD. Maximum $5,000 per month. For orders less than 100 USD a fee of 5 USD applies. (Be aware that some banks charge cash advance fee as well)
  • Cryptocurrency like Bitcoin, Dash, Litecoin, Dodgecoin

Contact Customer Service

Due to growing interest in our products we are receiving a significant number of tickets at the moment. Please, check the FAQ on this site before opening a new ticket, and be patient if you already opened one. Thanks for your understanding.

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